Red Light Therapy FAQ
Store and Pickup
Do you have a physical shop?
We are primarily an e-commerce company and do not operate a traditional retail store. Customers can pick up their online orders at Hydrogen & Healing Centre, 1B Neich Tower, 128 Gloucester Road, WanChai, Hong Kong. Some products are also available for viewing at select reseller shops.
Can I try hydrogen machines before buying?
Yes, we offer hydrogen experience demo sessions every Tuesday and Friday. Customers can watch a demonstration, learn about hydrogen therapy benefits, and see the machines in action.
General Red Light Therapy
What is red light therapy?
Red light therapy is a non-invasive wellness treatment using 660nm red light and 850nm near-infrared light. It stimulates cellular energy (ATP), promotes healing, reduces inflammation, and supports skin rejuvenation.
How does red light therapy work?
Red light penetrates the skin and is absorbed by mitochondria, boosting ATP production. This enhances tissue repair, reduces inflammation, and improves overall skin and body wellness.
How does red light therapy help my skin?
It stimulates collagen production, reduces fine lines and wrinkles, improves skin texture, and helps with blemishes for smoother, healthier-looking skin.
Is 10 minutes of red light therapy enough?
Yes. For optimal results, sessions of 10–20 minutes, 3–5 times per week are recommended. Consistent use ensures noticeable skin, pain, and wellness benefits.
How quickly will I see results?
Immediate relaxation may be felt, but visible skin improvements, pain relief, and overall wellness benefits typically appear after several weeks of regular use.
Are there any conditions or people that should avoid red light therapy?
While red light therapy is safe for most people, those with certain conditions like photosensitivity or who are pregnant should consult a healthcare provider before use. Additionally, individuals with specific health concerns or those taking medications that increase light sensitivity should seek medical advice.
Can I use the mat on any part of the body?
Yes, red light therapy mats are designed for use on various body parts, including the back, legs, arms, and abdomen. Ensure the area of treatment is directly exposed to the light for maximum absorption.
Can I use the mat with other treatments or therapies?
Red light therapy can complement other treatments and therapies. It's always a good idea to discuss integrating new therapies with your healthcare provider, especially if you're treating a specific condition.
Can I use the mat on any part of the body?
Yes, red light therapy mats are designed for use on various body parts, including the back, legs, arms, and abdomen. Ensure the area of treatment is directly exposed to the light for maximum absorption.
Red Light Therapy Mats Questions
Why are there three different mats—Neck & Joint, Body & Face, and Full Body?
Each mat is designed for specific areas: Neck & Joint targets small areas like joints and neck; Body & Face covers medium areas including the face and torso; Full Body provides whole-body wellness coverage.
How do I choose the right mat?
Select based on your wellness goals: targeted relief (Neck & Joint), combined face and body care (Body & Face), or full-body health and recovery (Full Body).
Can I use more than one mat at the same time?
Yes, multiple mats can be used simultaneously, but always follow recommended session times and safety guidelines to ensure proper therapy.
Are the light wavelengths the same across all mats?
Yes. All mats use 660nm red light and 850nm near-infrared light for consistent therapeutic effects across all treatment areas.
How often and how long should I use the mats?
10–20 minutes per session, 3–5 times per week. Regular use ensures optimal skin, joint, and overall wellness results.
Are red light therapy mats safe?
Yes. They are generally safe with minimal side effects. Consult a healthcare provider if you are pregnant, photosensitive, or taking light-sensitive medication.
How do I clean and maintain the mats?
Wipe with a dry or slightly damp cloth after use. Avoid harsh chemicals and do not immerse in water.
H Light® Gorgeous Face Wand
What technologies does the Face Wand use?
The Face Wand combines 660nm red light, EMS microcurrent for muscle toning, vibration massage, and gentle therapeutic warmth to rejuvenate the skin and improve facial contours.
How do I use the Face Wand?
After cleansing and applying serum or moisturizer, glide the wand over the face and neck for 12 minutes per session, 5–7 times per week for best results.
What if the wand doesn’t turn on?
The wand is touch-activated. Ensure the skin is slightly hydrated by applying serum, moisturizer, or a few drops of water to improve conductivity and allow the device to work properly.
How do I clean the Face Wand?
Wipe the metal head with a soft, damp cloth. Do not immerse in water or use harsh chemicals.
Is the Face Wand safe for all skin types?
Yes, it is safe for most skin types. Consult a healthcare provider if you have photosensitivity or skin conditions.
H Light Neuro – Red Light Cap Questions
What is the H Light Neuro Cap?
A therapy cap using 670nm red and 810nm near-infrared light to support neurological health, cognitive function, hair regrowth, and pain relief.
What light modes does it have?
Modes include static, pulsing 10 Hz for relaxation, pulsing 40 Hz for cognitive enhancement, and red only, near-infrared only, or combined light therapy.
How long is each treatment?
Each session lasts 15 minutes, with an automatic shutoff to ensure safe use.
Is the cap adjustable and comfortable?
Yes. Flexible fabric and a size-adjusting zipper allow a secure and comfortable fit.
Is the cap safe?
Yes. It is CE certified and emits near-zero EMF, making it safe for general use.
How do I care for the cap?
Wipe gently with a damp cloth and avoid moisture to maintain longevity.
Is there a warranty?
Yes, a 1-year warranty is included with the H Light Neuro Cap.